The Company has established this quality policy to be consistent with the purpose and context of our organisation. It provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable customers’, regulatory and legislative requirements as well as our commitment to continually improve our management system.
Customer focus: As an organisation we have made a commitment to understand our current and future customers’ needs; meet their requirements and strive to exceed their expectations.
Leadership: The Top Management are committed to our Quality Management System (QMS) creating and maintaining a working environment in which people become fully involved in achieving our objectives and targets.
Resources: The Company through training and skill development of our employees, the sharing of knowledge and information and by management providing sufficient resources of both physical, technological and equipment to meet and achieve any challenges.
Support: Our Top Management provides support and encouragement to our management team to demonstrate their leadership as it applies to their areas of responsibility.
Engagement of people: We recognise that people are the essence of any good business and that their full involvement and support of the quality Management System enables their abilities to be used for mutual benefit.
Process approach: The Company understands that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.
Improvement: We are committed to achieving continual improvement across all aspects of our Quality Management System; it is one of our main annual objectives.
Evidence-based decision making: We are committed to only make decisions relating to our QMS following an analysis of relevant data from measurement monitoring of our processes and information.
Relationship management: The Company recognises that an organisation and the relationship it has with its external providers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Risk management: We undertake risk management processes in all areas that may impact upon our Client’s expectations, or our products and services.
Our policy is also to meet the requirements of other interested parties and in meeting our social, environmental, charitable, regulatory and legislative responsibilities.
We have produced quality objectives which relate to this policy and they can be found in document IMF03.
This policy is available/communicated to all interested parties as well as being made available to the wider community through publication on our Website, Company Noticeboard and Intranet.
We have established this Environmental Policy to be consistent with the purpose and context of our Organisation. It provides a framework for the setting and review of environmental objectives in addition to our commitment towards the following:
We have established this Environmental Policy to be consistent with the purpose and context of our Organisation. It provides a framework for the setting and review of environmental objectives in addition to our commitment towards the following:
We have produced environmental objectives which relate to this policy and they can be found in document IMF03.
This policy is communicated to all interested parties as well as being made available to the wider community through our publications and documentation.
We have established this Occupational Health and Safety policy to be consistent with the purpose and context of our organisation. It provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable regulatory, legislative and other requirements as well as our commitment to continually improve our management system.
We have a fully integrated OH&S Management System to meet all legislative and regulatory requirements. Occupational Safety & Health is paramount in all areas of our operations and this is documented within our Safety Management Plan. This includes the use of:
We are proud of our safety practices, training and management. Comprehensive policies and review procedures combine to maximise safety knowledge and implementation, and this is reflected in our impressive safety record.
All our employees are made aware of these documents during induction training and have free access to them.
The challenges we face are numerous, as the potential for incident can be high. We understand how important it is for us to have a clear direction in how to conduct ourselves when thinking about everyone and everything involved in the way we do business. As such we have developed a Safety Management Plan that complies with the relevant legislation and ensures that safety is adhered to on each client site.
The OH&S policy is reviewed periodically to ensure that it remains relevant and appropriate to the organisation.
We are committed to:
The policy also takes account of:
This policy is available to all interested parties as well as being made available to the wider community through publication on our Website, Company Noticeboard and Intranet.
ITC Asset Management Pty Ltd ABN 56 642 454 395 (“us”, “we” and “our”) is committed to providing quality services to our customers (“you” and “client”). This policy outlines our ongoing obligations to you about how we manage your personal information.
Subject to your rights under the Privacy Act 1988 (Cth) (the Privacy Act), by using our services you agree to our use of your information in accordance with this policy. We encourage you to take a few minutes to read through. Please feel free to contact us if you have any questions.
Our business is secure data destruction, so we understand the importance of privacy.
Data destruction ensures that retired devices and media have their contents securely removed, destroyed, or overwritten. Discarding old computer hardware without securely destroying data means personal information and confidential company data may be compromised. Pressing delete and sending files to the recycling bin is simply not good enough. Hackers can use free, basic software online, to easily recover all files sent to the recycling bin.
Because it's our business, we take privacy seriously and have chosen to adopt the Australian Privacy Principles (APPs) contained in the Privacy Act. The APPs govern the way in which we collect, use, disclose, store, secure and dispose of personal information.
For a copy of the APPs and more information about privacy laws that protect you, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
Personal information is defined in the Privacy Act as information or an opinion that identifies an individual. Examples of personal information we collect include: names, addresses, email addresses, phone numbers and bank account details.
A subset of personal information is sensitive information. Sensitive information is a special type of personal information, often related to an individual’s health, religion or sexual or political orientation. Stricter laws apply when you are dealing with sensitive information. An example of personal information we collect includes trade union membership information.
We collect personal information from you for the purpose of our business operations. Our business operations include IT assets recycling, data destruction and IT asset buy back.
When we collect personal information from you we will, where appropriate and where possible, explain to you:
We collect personal information in the following ways.
Where reasonable and practicable to do so, we will collect your personal information directly from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
In accordance with the Privacy Act, we collect your personal information for the primary purpose of providing our services to you, providing information to you and marketing.
In particular, we may use your personal information to:
We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
ITC Asset Management does not send any personal information overseas.
The email address you provide for order processing may be used to send you information and updates regarding our services, special offers or updates.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or by opting out/unsubscribing directly via a link in the email.
Under no circumstances does ITC Asset Management rent, sell, exchange or transfer your personal information (whether private or public) to anyone.
Your personal information may be disclosed (shared) in a number of circumstances including the following:
Sensitive information will only be used by us:
Ever since the advent of the computer and data storage, the options for storage devices have increased exponentially. We at ITC Asset Management understand the importance of data privacy and security.
As such, we have taken steps to ensure your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
Security measures we employ include:
We reserve the right to refuse to provide you with further information about our security procedures if doing so may compromise those procedures.
We give the utmost importance to your data security and ensure that no storage device leaves our premises for further recycling without being data wiped and/or physically destroyed.
We take steps to securely destroy the information kept on our database every 3-5 years to ensure that your personal information will not be stored indefinitely.
ITC Asset Management would like to make sure you are fully aware of all of your privacy rights and choices.
You are entitled to:
Please note, in order to protect your personal information we may require you to confirm your identity before releasing the requested information or updating it.
You may access the personal information we hold about you. If you wish to access your personal information, you can contact us in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information.
It is important to us that if your personal information is not correct or up to date, we will, of our own accord, take reasonable steps to make sure that your personal information is accurate, complete and up-to-date at all times.
If you find that the information we have is not up to date or is inaccurate, please advise us in writing. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
While ITC Asset Management makes reasonable efforts to provide our users with access to their Personal Data, there may be circumstances in which we are unable to provide such access, including but not limited to where:
If you have any questions relating to our handling of your personal information or our use of cookies, or if you would like to invoke any of your rights under the Privacy Act, please send an email to our Privacy Officer at operations@itcam.com.au, telephone us on 1300 048 226 or write to us at:
Privacy Officer
Unit 25, 16 Loyalty Road
North Rocks NSW 2151
Your complaint will be dealt with in 30 days. If you are not satisfied with our response you can take your complaint to the Office of the Australian Information Commissioner.
For independent information and advice, please contact the Office of the Australian Information Commissioner on 1300 363 992 or by emailing enquiries@oaic.gov.au.
Our Privacy Policy may change from time to time. The most current version is available on our website www.itcassetmanagement.com.au.
This policy was last updated on 14.10.2020.